Return Policy

Return & Refund Policy


Thank you for shopping with Ganapati Creations.

We aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return if:

  1. The product delivered is damaged, defective, or expired
  2. The product received is wrong or missing items from the order

To be eligible for a return:

  1. The request must be raised within 2 days of delivery
  2. The item must be unused, in its original packaging with labels intact
  3. A receipt/order ID must be provided for verification

2. Non-Returnable Products

Certain items are not eligible for return due to hygiene and safety reasons:

  1. Perishable goods (fruits, vegetables, dairy, frozen food, etc.)
  2. Opened or used personal care items
  3. Medicines and wellness supplies
  4. Customized or special order items
  5. Garments that are worn, damaged, or with removed tags

NOTE: Decision is at the sole discretion of Ganapati Creations after product inspection.

3. Return Process

To initiate a return:

  1. Contact us at +91 99159 96957 or email ganpaticreations1021@gmail.com
  2. Provide order details and the issue details with pictures (if required)
  3. Our support team will verify and arrange pickup where applicable

Once product inspection is completed, we will update you regarding the approval or rejection of your return request.

4. Refund Policy

Once a return is approved:

  1. Refunds will be issued to the original payment method
  2. Refund processing may take 5–7 working days after approval
  3. If paid by Cash on Delivery, refund will be provided via UPI/Bank Transfer

Delivery and handling charges are non-refundable unless caused by our error.

5. Cancellation Policy

  1. Orders can be canceled before dispatch only
  2. If the product is already shipped, cancellation cannot be processed
  3. In case of cancellation from our side due to stock issues, full refund will be issued

6. Contact Information

For return, refund, or cancellation support:

Ganapati Creations

Owner: J.S. Dadwal

Address: New Sheetal Nagar, Jalandhar – 144008, Punjab

Registered Address: 73, New Sheetal Nagar, Jalandhar – 144008

GST: 03AITPM4031C1ZM

Mobile: +91 99159 96957

Email: ganpaticreations1021@gmail.com

We appreciate your trust in us and are always here to help ensure a happy and worry-free shopping experience.